What you need to know.

(YOUR RIGHTS)

• By law, your information is confidential and cannot be disclosed without your written authorization. We comply with all HIPPA (HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996) regulations.
• We and our manufactures warrant all equipment & supplies, and Assist Home Care provides all customers with a copy of our warranty as well as the manufacture's warranty including all instruction and product manuals provided by our suppliers.
• In an effort to insure your satisfaction and address any concerns and/or complaints you may have, Assist Home Care provides Customer (Beneficiary) complaint forms at time of purchase and/or product delivery and setup.
• All service technicians are required to fully instruct the customer in the proper use and routine maintenance of all equipment purchased. The technician is required to provide all customers with a copy of our service checklist to insure you have been fully informed of all your rights, proper installation & setup, customer training on proper use of all equipment purchased as well as your right to lease or purchase said equipment if applicable.
• A copy of all forms must be provided to the customer and upon completion of all installation, setup and instructions on proper use of equipment purchased, all forms must be signed by the customer and technician and a copy is then required to be given to the customer and a copy will be filed by Assist Home Care at it's main office at 27 W. Independence St., Shamokin, PA  in the event any issues or concerns may arise.
• Your well being and rights are always our top concern and we thank you for your patronage!