Read our FAQ’s

  • Can I enroll to have my prescription items on automatic refill?

    Due to health insurance regulations, we cannot do automatic refills. You can always call us or stop in to request a refill. And, to make reordering your supplies even easier, we have an online form you can submit!

  • Do I need an appointment?

    Yes, you need to call and schedule an appointment if you…


    • Need to meet with our respiratory therapist
    • Want more information regarding lift chairs or stairlifts
    • Need orthotics measurements
    • Need CPAP mask fittings or pressure changes

  • Can you tell me if I am “pre-approved” for an item?

    Unfortunately, we cannot determine if an item will be approved and paid for before you receive the item and bill your health insurance.  

  • How can I pay my bill?

    You can pay your bill in our store, by mail, over the phone, or online by clicking the “Pay My Bill” icon in the upper right-hand corner of our website.

Call Assist Home Care now at 866-644-9840.